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Training Overview

The implementation of Epic will impact nearly every person across Cape Cod Healthcare – more than 5,000 people to be exact! This means that the majority of our clinicians and staff will participate in at least one – if not multiple forms - of training leading up to go-live in November 2020. Building upon Epic’s well-worn training path, this robust and comprehensive training program will include online learning, classroom training, check point assessments, personalization opportunities and at-the-elbow support. Between now and March 2020, the Training Team will be working to inventory user roles and training requirements, build training materials and finalize timing and logistics, including the identification of a training space. End user training is scheduled to take place between September-October 2020.

Epic's Training Path Illustration

Key Training Roles

Training Manager

Provide leadership and direction to the Principal Trainers, responsible to have on-going and regular communication with application PMs, Leads, and managers, have functional responsibilities for aspects of the overall training plan.

Principal Trainers (PTs)

Training Professionals who apply expertise in instructional design and adult learning principals to build meaningful and valuable curriculum for delivery. Own the success of training for their application, including the creation of all training materials.

Credentialed Trainer

Conduct classroom training and physician personalization activities as well as assist end users as go-live support resources.

Specialist Champion

Physicians who are trained in Epic methodology and provide Epic training support to physician colleagues aligned to their area of medical practice/expertise.

Super Users

End user with extensive knowledge of workflows and the applications being supported.

Provides peer-level/care-team level/department level How-Do-I and change management / go-live support for colleagues in order to enhance implementation success and drive adoption.

End User Training Tools

Training Wheels

Starter set of training materials provided by Epic based on Foundation system configurations and best practices. Principal Trainers collaborate with the build team, SMEs, and Super Users to update training materials to be specific to Cape Cod. Materials include lesson plans, e-learnings, exercise booklets, and presentations.

Learning Management System (LMS)

Cape Cod Healthcare will use HealthStream to track training compliance, provide e-learnings, and administer assessments.

Curriculum Review Boards (CRBs)

Inter-disciplinary groups will review and provide feedback on curriculum at the end of each development “bucket” in order to provide consistent feedback throughout the process.  Groups can include CCHC Application Analysts, Epic Team members, SMEs, and Training Team staff.